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Strategic In shape of IT Service Management

 Strategic Match of IT Service Management Essay

IBM Academy of Technology

Schools TechNotes

ATN Volume 2, Number on the lookout for, 2011

Tactical fit of computer Service Managing

iven the important role that IT (Information Technology) plays in businesses today, IT departments have an important responsibility to make sure that its benefit is optimized. IT marketing can be obtained throughout the adoption of the IT Service Management task by IT operations.

G

Pietro Della Peruta

However , THAT Service Management concepts and tools happen to be complex becomes introduce to the organization. To achieve the right fit of these kinds of concepts and tools it is important that the introduction is consonant with the business operating setting. The Company Working Mode strategy was released in the seminal work of Nolan and McFarlan on the " THIS Strategic Influence Grid” (Harvard Business Assessment, October june 2006, Information Technology as well as the Board of DirecTurnaround setting is characStrategic Dependence: Current value than it on tors). According to the IT terized by the business havbusiness Strategic Effect Grid, ing a low tactical dependHigh companies operate in Low ence on IT containing high several possible methods: strategic influence. Firms in Turnaround Ideal High support, turnaround, facturnaround mode anticipate a IT Governance Target IT Governance tory, and strategic. These types of new system to change their very own on program s and Governance settings determine the on organization business. Used phone systems promapplications Strategic Im pact: services Opportunity of IT current value They have for ise major procedure optimizaFuture benefit of IT about operations the business enterprise (i. elizabeth. strategic organization tion and service transformaSupport Factory Managem ent dependency) and the tion as well as cost reducBusiness Applications Focus foreseeable future value They have for the tion. THIS operations are charservice and system meters anagem ing m anagem ent business (i. elizabeth. strategic acterized by a superb attenLow impact). To boost the tion to productivity, and they Mitas IT Managem ent Setting value from it, for each are mostly...

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